Last updated January 2026. This policy explains how WJ MEDA collects, uses, and protects information for outpatient PT clinics during early access.
WJ MEDA (operated by WESS Jacco LLC) provides workflow automation software for outpatient physical therapy clinics, including plan-of-care scheduling, cancellation and waitlist recovery, authorization and visit-limit tracking, appointment and HEP reminders, front-desk task visibility, and patient communication. This policy describes how we handle information collected through our website and early-access product.
We collect information you provide directly, such as your name, clinic name, email address, phone number, and any details you share through our contact or early-access forms. For clinics participating in early access, we also process information needed to run clinic workflows, such as patient contact details, plan-of-care schedules, and authorization/visit-limit data entered by the clinic.
Information is used to respond to inquiries, schedule and run demos, evaluate early-access applications, and — for onboarded clinics — to operate the scheduling, reminder, authorization-tracking, and communication workflows the clinic has set up. We do not use clinic or patient information for unrelated marketing activities, and we do not sell personal information.
WJ MEDA is currently in a pre-launch, early-access phase. Clinics participating in early access do so under terms discussed directly with our team, and we will have a signed Business Associate Agreement (BAA) in place with any clinic before real patient data is entered into the system.
We use industry-standard safeguards, including encryption in transit and at rest and role-based access controls, to protect information. We are actively building toward full HIPAA-aligned infrastructure, signed BAAs with every clinic, and independent security review — see our Security page for a current, honest breakdown of what's in place today versus what's in progress.
We may use third-party service providers (such as hosting, email, and scheduling tools) to operate our website and product. These providers only access information as needed to perform their services and are not permitted to use it for any other purpose.
We do not share clinic or patient data outside of running your clinic's own workflows, except where required by law or with your explicit consent.
We retain information for as long as needed to provide our services or as required by law. Clinics may request deletion of their data; we are finalizing a formal written data retention and deletion policy as part of our ongoing security work.
Clinics are responsible for the accuracy of the information they enter into WJ MEDA and for ensuring appropriate use of the platform by their staff in accordance with applicable law.
We may update this policy as our product and practices evolve, particularly as we move out of early access. We'll note material changes on this page.
Questions about this policy can be sent to info@wjmeda.com.
WJ MEDA